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Terms of Use Terms of Use

By ordering any report, Customer agrees to all of the following Terms of Use:

criminal-record-reportsCustomer Responsibility:

Customer attests that he/she is not obtaining a criminal report to harass, intimidate, or otherwise infringe on the rights of another individual. Customer also attests that he/she is not accessing criminal report information in order to commit identity fraud. As required by law, BackgroundFerret.com will fully cooperate with any law enforcement investigation into the use of any reports for identity theft, fraud, or credit card fraud.

Customer agrees that in all cases, even those in which only non-unique identifiers are contained in the public record to match to your applicant's information, that the final verification to match your applicant to any record(s) found is the sole responsibility of you, the Customer. BackgroundFerret.com does not and can not guarantee that any record returned is for that of your applicant.

If you intend to use the information provided through our services to make a decision that could negatively affect another person's ability to secure employment, insurance, credit or housing, then you must first inform the subject of the report that you are obtaining a Consumer Report, and obtain their written authorization. If used for these purposes, most interpretations of the Fair Credit Reporting Act (FCRA) suggest that you may only consider the past seven years of the applicant's history - except for relevant convictions, which may be considered no matter how long ago they occurred. Customer agrees that the interpretation of the FCRA and any other laws governing the use of Public Records for screening purposes is the sole responsibility of the Customer and not that of BackgroundFerret.com.

By ordering any report from BackgroundFerret.com, Customer agrees to use any information contained in these reports in compliance with all local, county, state, and federal laws. These laws may include, but are not limited to: the Fair Credit Reporting Act, the Fair Housing Act (both of which can be accessed via the Free Resources page of our website) and any other laws governing the use of public records.

criminal-record-reportsIndemnity and Guaranties:

While BackgroundFerret.com is committed to providing the most accurate and up-to-date information available, no criminal checking system is foolproof. Every report processed is checked against the original request to avoid data entry discrepancies on our end, but you, the Customer, agree that BackgroundFerret.com makes no warranties, express or implied, as to the merchantability, fitness for a particular purpose, title, non-infringement, or any other warranty, condition, guaranty, or representation - whether oral, in writing, or in electronic form, including but not limited to the accuracy, completeness, or timeliness of any information provided by BackgroundFerret.com.

Customer agrees to indemnify and hold harmless BackgroundFerret.com, its owner(s), officer(s), director(s), employees, and any third-party companies, data providers, or individuals contracted out by BackgroundFerret.com for any claim for damages resulting from any information derived from or provided by BackgroundFerret.com. Customer agrees that BackgroundFerret.com is not liable for any damages (monetary or otherwise) resulting from information derived from searches provided by BackgroundFerret.com.

Customer agrees that under no circumstances shall BackgroundFerret.com be liable for any damages stemming from the Customer's use or misuse of any report provided by BackgroundFerret.com. Customer further agrees that BackgroundFerret.com is not responsible for any action taken by the Customer based on information provided by any reports or information provided by BackgroundFerret.com. Nor is BackgroundFerret.com responsible for any damages to person or property caused by the subject of a search, either directly or indirectly, whose criminal history was not found using the search methods utilized by BackgroundFerret.com.

Turnaround times listed on the BackgroundFerret.com website are an honest representation of how long it takes to perform each search, but BackgroundFerret.com does not guarantee the stated turnaround times. Except in the case of a blackout, fire, natural disaster, or other unforeseen circumstances, you can expect to be notified via email in any case that your search is expected to take longer than the stated turnaround time.

BackgroundFerret.com provides reasonable measures to insure that the data included in its reports is as accurate and up-to-date as possible, but can not, and does not guarantee that if no criminal are found, that the subject of your search does not have a criminal history in the area searched, or in any other area.

No information on the BackgroundFerret.com website, or any information conveyed by BackgroundFerret.com whether orally, in writing, electronically, or otherwise to any Customer, or potential Customer, is intended as legal advice. If you intend to use criminal records information for screening purposes, BackgroundFerret.com strongly recommends that you have a legal professional trained in fair housing, discrimination, and/or human resources laws to review your screening criteria and processes to help insure that your use of any criminal data complies with all applicable laws.

criminal-record-reportsRefund Policy/Other Stipulations:

Because BackgroundFerret.com incurs a charge once a search is initiated, refunds will be granted once either (1) In the case of electronic searches, the search has been performed OR (2) In the case of searches that are conducted manually, the information has already been sent to the appropriate court researcher from our network of nationwide searchers.

If you have entered any information in error, we encourage you to contact us immediately at (866) 598-9100. If the office is closed because it is after hours, on the weekend, or a holiday, then we encourage you to leave a voicemail message and also contact us via email at support@backgroundferret.com. If at all possible, we will make a good faith attempt to prevent the search from being performed. If the search has not been performed or initiated, your credit card or PayPal account will not be charged. If the search has been performed or initiated, your credit card or PayPal account will be charged.

BackgroundFerret.com prides itself as an industry leader when it comes to providing you with an honest appraisal of the benefits and drawbacks of each type of search offered, both on our Frequently Asked Questions Page and in the detailed descriptions of each and every search that we offer.

BackgroundFerret.com accesses many different sources of criminal records information. Customer acknowledges that BackgroundFerret.com does not independently compile criminal records information directly and therefore has no control over the completeness and accuracy of any of the criminal databases or court records accessed. The Customer also agrees that if a record is not found in a statewide database search or a manual courthouse search, it is through no fault of BackgroundFerret.com and refunds will not be issued just because no matching records were found.

Customer also agrees that if a record is found that contains any inaccurate information, that BackgroundFerret.com shall not be liable for any inaccuracies. The Customer agrees to absolve BackgroundFerret.com from any legal obligation regarding any aspect of having any inaccuracies corrected or updated. However, in such cases, BackgroundFerret.com will make a good-faith effort to direct Customer to the appropriate court, state, government, other agency or company to correct any such inaccuracy.

The Customer agrees to pay for the search service, not the results, so even if no matching records are found the Customer agrees to pay the listed search price.

Customer also agrees to accept all responsibility to notify BackgroundFerret.com of any report not received. Although BackgroundFerret.com has never sent any SPAM (junk email) messages, the results of a search that we email to you may sometimes be misidentified as SPAM by your email program, your Internet Service Provider, antivirus software, or your company's Information Technology Department (or its equivalent). In such cases, if you have not received your report within the stated turnaround time (please refer to the full search description for detailed turnaround time information), you should first check any folder to which your email program may send suspected SPAM emails. This could be your Deleted, SPAM, Junk Mail, or other such email folder. If you still have not received your report, Customer agrees to contact us at (866) 598-9100 to arrange delivery of the report to an alternate email address or by other means.


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